Installation Services
Predictable success is our #1 goal for all our software and hardware installations, no matter the size. During the implementation of your First American SMS software, your key staff and sponsors will work with your personal installation coordinator who will be your liaison with First American SMS. Your Personal Installation Coordinator will work with you to design your system, track the tasks that need to be completed and prepare your company for a successful launch of your First American SMS software. In addition to your Personal Installation Coordinator, you will also have access to System Engineers, Product Specialists, Document Programmers and Trainers to address any of your questions before your software is installed.

The bottom line is that we will work with your staff to develop a plan for your company. We do not prescribe a blanket approach because we recognize that all companies are unique.

Training Services
Training is the most important event to a successful product installation. We are committed to helping you reach a "go live" date with well-prepared employees who are excited about their new software. First American SMS works with you to develop a training plan that complements your overall vision for employee training and supports our shared goal for predictable success. We have a team of software trainers with over 60 years of title and escrow experience and 35 years dedicated to training.

First American SMS offers multiple training approaches for our clients to meet their unique requirements:

• Training at a First American SMS Training Center
• On-site training at your office
• Web-based training
• Train-the-Trainer

Support Services
Nationwide support is available through our toll-free customer support hotline. Dedicated support representatives, who average 5 years with First American SMS and 10 years in the customer care industry, man our Customer Care Center. We utilize state-of-the-art call management software to log and track your support issues and our response times exceed industry standards. Our relationship management approach to customer care ensures that your calls are answered by a customer care representative instead of routing you through a call distribution system.

Hardware Maintenance Service
No one can predict when hardware downtime will occur but we do know that it interrupts your business. First American SMS offers a comprehensive maintenance program to help your business quickly recover following a service interruption. Our certified technicians are experienced in hardware and software recovery to ensure that your business is up and running as soon as possible. Our on-site equipment exchange will minimize your downtime and provide you with replacement hardware in the event your equipment requires off-site repair. As another benefit, First American SMS will ensure that your hardware has all the required software to continue processing with the least amount of interruption.