Your partner in business
Predictable success is our #1 goal for all our software and hardware installations, no matter the size. During the implementation of your First American SMS software, your key staff works with a Personal Installation Coordinator who becomes your liaison with First American SMS. Your Personal Installation Coordinator works with you to design your system, track the tasks that need to be completed and prepare your company for a successful launch of your First American SMS software. In addition to your Personal Installation Coordinator, you have access to System Engineers, Product Specialists, Document Programmers and Trainers to address any of your questions before your software is installed.
We work with you to develop a plan that fits your company.
We are committed to helping you reach a "go live" date with well-prepared employees who are excited to use their new software. First American SMS works with you to develop a training plan that complements your overall vision for employee training and supports our shared goal for predictable success. We have a team of software trainers with over 60 years of title and escrow experience and 35 years dedicated to training.
We offer multiple training approaches for our clients to meet their unique requirements:
- Training at a First American SMS Training Center
- On-site training at your office
- Web-based training
Nationwide support is available through our toll-free customer care hotline. Our dedicated support representatives average over 18 years in customer care. We utilize state-of-the-art call management software to log and track your support issues and our response times exceed industry standards. Our relationship management approach to customer care ensures that your calls are answered by a customer care representative instead of routing you through a call distribution system.
Hardware Maintenance Service
No one can predict when hardware downtime will occur but we do know that it interrupts your business. First American SMS offers a comprehensive maintenance program to help your business quickly recover following a service interruption. Our certified technicians are experienced in hardware and software recovery to ensure that your business is up and running as soon as possible. Our on-site equipment exchange will minimize your downtime and provide you with replacement hardware in the event your equipment requires off-site repair.